What metrics do you know about your business – and what do you need to know? Understanding your company’s performance depends on knowing answers to both sides of that question. But you may not have the right tools, or the right software, in order to do that well. That’s because one type of software doesn’t work for everyone.
If customers have a problem and they feel cut off from getting help, those feelings of helplessness may translate into feelings of negativity. And that, they’re more likely to share with others, doing real harm to your business.