If customers have a problem and they feel cut off from getting help, those feelings of helplessness may translate into feelings of negativity. And that, they’re more likely to share with others, doing real harm to your business.
Especially if you don’t have a physical location, it’s important to have multiple ways of enabling contact—immediately. That’s why live chat can be such a lifesaver. It gives you an advantage over other companies, enabling your staff to respond right away to, which can help to negate any bad feelings.
What else is there to know about live chat? This graphic can help explain the basics.
Via Salesforce
November 21, 2016 at 8:02 am
Good one! For sure there are various benefits of Live chat, thank you for sharing the same.
Check out live chatting tools/apps easily available at https://betapage.co/ for the purpose of growing business.
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